InspiraPassion

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Return and Refund Policy

Return & Refund Policy:

Thank you for shopping with us at Inspirapassion. We take great pride in crafting high-quality handmade soaps with love and care. Due to the personal nature of our products, and in compliance with hygiene standards, we have the following return and refund policy:

1. All Sales Are Final

Because our soaps are personal care items, we do not accept returns or exchanges once a product has been opened or used. This is in accordance with Quebec consumer protection guidelines regarding hygiene products.

2. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will be happy to offer a replacement or a refund in the following cases:

The product was damaged during shipping
You received the wrong item

To process your request, please email us at [your email address] with:

Your order number
A description of the issue
Clear photos of the product and packaging

Once your request is reviewed and approved, we will send a replacement at no additional cost or issue a refund to your original method of payment.

3. Order Cancellation

If you wish to cancel your order, please contact us within 24 hours of placing it. Once your order has been processed or shipped, we are unable to cancel it.

4. Exceptions

Please note that we reserve the right to refuse a refund or exchange if the product has been used, altered, or damaged by the customer.

Questions?

If you have any concerns, feel free to reach us at : info@inspirapassion.ca. We’re here to help!

Our Inspiring Journey

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Nurturing your skin through our journey

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InspiraPassion

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Return and Refund Policy

Our Inspiring Journey

Our Story

Featured Products

Nurturing your skin through our journey

Hear it from Our Satisfied Customers

Contact Us

Questions or Comments?

InspiraPassion

Hours

Get in Touch!

Social

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Return and Refund Policy

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